Documents
Terms, fee schedules and notices
Every document PaySpot publishes: the current version, the date it applies from and the language, with earlier versions where we published them.
- General termsP012
General Terms and Conditions of the Electronic Money Institution PaySpot
Official title: Opšti uslovi poslovanja Institucije elektronskog novca PaySpot doo Novi Sad
Earlier versions
VersionV17Valid from15.09.2026 - General termsPrilog 1
General Terms and Conditions for electronic money
Official title: Opšti uslovi poslovanja za elektronski novac
VersionV2Valid from01.07.2025 - General termsPrilog 2
General Terms and Conditions for payment transactions where funds are secured by a loan
Official title: Opšti uslovi poslovanja za usluge izvršavanja platnih transakcija kod kojih su novčana sredstva obezbeđena kreditom
VersionV2Valid from01.07.2025 - General termsPrilog 3
General Terms and Conditions for international money transfers (RIA Money Transfer)
Official title: Opšti uslovi poslovanja za izvršavanje međunarodne novčane doznake
VersionV11Valid from15.09.2026 - General termsPrilog 4
General Terms and Conditions for money transfers in the name of tax refunds for purchased goods
Official title: Opšti uslovi poslovanja za izvršavanje novčane doznake na ime povrata poreza za kupljenu robu
VersionV09Valid from01.07.2025 - General termsPrilog 5
General Terms and Conditions for digital channels
Official title: Opšti uslovi poslovanja za digitalne kanale
VersionV01Valid from15.09.2026 - Fee schedulesP010
PaySpot fee schedule
Official title: Tarifa naknada PaySpot doo Novi Sad
Earlier versions
VersionV24Valid from15.09.2026 - Fee schedulesP010c
Fee schedule for digital channels (VOLeT mobile app for individuals)
Official title: Tarifa naknada – Digitalni kanali (VOLeT mobilna aplikacija za fizička lica)
VersionV01Valid from15.09.2026 - Fee schedulesP011
Fee schedule for RIA Money Transfer international remittances
Official title: Tarifa naknada PaySpot d.o.o. Novi Sad za izvršenje RIA novčanih doznaka
Earlier versions
VersionV09Valid from01.10.2025 - Time scheduleP016
Time schedule for the execution of transactions
Official title: Terminski plan izvršenja transakcija PaySpot doo Novi Sad
Earlier versions
VersionV06Valid from15.09.2026 - ComplaintsP21
Notice on how users can submit a complaint
Official title: Obaveštenje o načinu podnošenja prigovora korisnika
VersionV11Valid from15.09.2026 - ComplaintsC22
Request for submitting a complaint (complaint form)
Official title: Zahtev za podnošenje prigovora (Prigovor korisnika)
VersionV05Valid from26.06.2025 - FraudC25
Report of suspected fraud or misuse (form)
Official title: Prijava / sumnja na prevaru
VersionV07Valid from25.09.2026 - Fraud
How to protect yourself from fraud: international and domestic money transfers
Official title: Kako da se zaštitite od prevara – međunarodni transfer novca i transfer novca u zemlji
Earlier versions
Version—Valid from22.09.2026 - Personal dataC21
Notice on the processing of personal data
Official title: Obaveštenje o obradi podataka o ličnosti
VersionV07Valid from15.09.2026 - Personal dataC19
Request for the protection of rights in relation to personal data
Official title: Zahtev za zaštitu prava u vezi sa podacima o ličnosti
VersionV04Valid from21.02.2023 - LoansN4
Notice on how to request loan repayment relief
Official title: Obaveštenje o načinu podnošenja zahteva za odobrenje olakšica u otplati kreditnih obaveza
VersionN4Valid from15.10.2025 - LoansN5
Request for loan repayment relief
Official title: Zahtev za odobrenje olakšica u otplati kreditnih obaveza
VersionV01Valid from15.10.2025 - LoansP34
List of documents required for loan approval
Official title: Spisak dokumentacije za odobrenje i plasiranje kredita
VersionV01Valid from28.12.2023 - LoansP35
Certificate of employer, employment and income
Official title: Potvrda o poslodavcu, zaposlenju i visini primanja
VersionV3Valid from01.04.2025 - Location lists
List of locations where electronic money can be purchased
Official title: Spisak lokacija na kojima se može izvršiti kupovina elektronskog novca
Earlier versions
Version—Valid from— - Location lists
List of locations where electronic money can be redeemed
Official title: Spisak lokacija na kojima se može izvršiti otkup elektronskog novca
Version—Valid from— - Location lists
List of merchants accepting PaySpot e-money
Official title: Spisak prihvatnih mesta trgovaca (prihvatioci e-novca)
Version—Valid from— - Vouchers
PaySpot voucher issuance confirmation (nSpark, draft)
Official title: Nacrt – Potvrda o izdavanju PaySpot vaučera (nSpark)
Version—Valid from— - Vouchers
CarWash (MyWash) voucher issuance confirmation
Official title: Potvrda o izdavanju CarWash (MyWash) vaučera
Version—Valid from— - Other noticesC17
Notice on whistleblower rights under the Whistleblower Protection Act
Official title: Obaveštenje o pravima uzbunjivača
VersionV7Valid from17.03.2025 - Other notices
Website terms of use
Official title: Uslovi korišćenja sajta PaySpot doo Novi Sad
VersionV04Valid from21.02.2023
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