Privacy on this website

Who is responsible

This website is run by Pay Spot d.o.o. Novi Sad, Branimira Ćosića 2/II/201b, 21000 Novi Sad, company registration number 21157074, tax number 109296534, e-mail office@payspot.co.rs, phone +381 21 310 3000.

How PaySpot processes the personal data of its clients and other persons in providing its payment services is set out in the Notice on the processing of personal data. That notice is the authoritative document; this page only describes what the website itself does.

Forms

When you send the contact form (payspot-kontakt) or the agent application (payspot-zastupnik), the details you enter are delivered to us by e-mail through a form-delivery service (Web3Forms) on the network of our hosting provider (Cloudflare, Inc.).

We use them only to answer you or, for an agent application, to contact you about cooperation, and keep them only as long as this and any business that follows require. If you choose the topic “Complaint”, your message is handled under the complaints procedure.

Please do not enter card numbers, PINs, codes from SMS messages or your personal identification number (JMBG) in any form.

The assistants on this website

“Which service do I need?” and “Ask PaySpot” send the text you type to an external AI service provider (data processed in the USA), only to generate the answer. Nothing is stored by this website.

The answers are generated automatically from the content of this website and are for information only. They are not financial advice; fees are set only by the PaySpot fee schedule, and binding terms only by the published documents.

Never type card numbers, PINs, codes from SMS messages or your personal identification number (JMBG) into the assistants.

Hosting, cookies and links

This website is hosted by Cloudflare, Inc. To deliver the pages and protect them against misuse, the host processes technical data such as your IP address and the time of the request. The website sets no cookies and uses no analytics or tracking tools.

The locator and the fee calculator open on payspot.rs. Links to Google Maps, Ria, Planet Payment, the National Bank of Serbia and social networks open those services only when you click them; their own privacy policies apply there.

Your rights

You can ask for information about the processing of your data, access, rectification, erasure, restriction, portability and objection, using the Request for the protection of rights in relation to personal data, by e-mail to office@payspot.co.rs or by post to our address.

You can lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.