Individuals
Tax refund
Get back part of the money you spent on purchases abroad. Keep the fiscal receipts and the Planet Tax Free voucher, have it certified at customs, and collect the refund at a PaySpot location.
The tax refund service for goods bought abroad lets you get back part of the money spent outside the country. Keep the fiscal receipts, fill in the documentation and leave the rest to us. The money is returned in cash or to your account.
More information about remittances in the name of tax refunds is in the General Terms and Conditions; you can also write to taxfree@payspot.co.rs.
taxfree@payspot.co.rs · Questions about tax refunds
How it works
- 01
When you buy
Ask for a fiscal invoice and a Tax Free voucher (Planet Payment Tax Free) at the point of sale abroad.
- 02
When you leave
Have the Tax Free voucher certified at customs when leaving the country (or the European Union) where you bought the goods.
- 03
At PaySpot
Bring the certified voucher and your passport to a PaySpot location that offers the tax refund service.
Planet Tax Free
If you cannot hand in the Planet Tax Free voucher in person, you can send it directly to Planet. When you buy, you receive an envelope with the delivery address. The voucher must be complete and signed, with the number of the bank card to which you want the refund.
Address for sending Planet Tax Free vouchers and invoices
Planet Payment PolandShared Services Center Sp. z o.o.
ul. Domaniewska 39
02-672 Warsaw, Poland
Figures and deadlines
Quoted exactly from the document or page named next to each figure.
- Cash payout of a tax refundAvailable no later than 15 minutes after the order is entered
Source: General Terms and Conditions for money transfers in the name of tax refunds for purchased goods, V09 · Valid from 01.07.2025 · PDF · EN
Frequently asked questions
Who can use the PaySpot tax refund service?
All citizens of the Republic of Serbia who bought goods or services abroad. You need a certified Tax Free voucher issued by Planet Payment and the invoice for the goods or services.
How long does it take to get the money?
For a cash payout, the funds are available to the recipient no later than 15 minutes after the order is entered. When Planet Payment Group itself collects and processes the documentation for a non-cash refund (NonCash) or for verification (Collected), the deadlines are set by Planet.
Can I get a refund for everything I bought abroad?
A tax refund is possible for goods bought in the partner countries of the Planet Payment Tax Free service.
Is there a minimum purchase amount?
Yes. The minimum amounts are set separately for each country where the purchase is made; see Planet Payment.
Can I track my refund?
Yes, through the Planet Payment Tax Free service (link on this page).
Documents for this service
The current versions. Fees are set only by the fee schedule; earlier versions are in the document register.
The nearest PaySpot location is probably around the corner
Exchange offices, vehicle inspection centres, agencies, kiosks and shops across Serbia carry the PaySpot sign. The locator shows every location and filters it by service.